OMEGA RATIO TEST ("BALANCE TEST")

- What's the Zinzino Balance concept?

It features our two fatty acid BalanceTests – one you take before starting a supplement routine, and the next one after 4 months to track your progress – and our best-selling Omega-3 product, "BalanceOil+."

- What makes the Balance concept unique?

Most Omega supplements on the market don’t offer any scientific proof that the products will rebalance the levels of essential fatty acids in the body. Zinzino acquired a unique scientific formula back in 2012 that gave us the means to help people reveal and restore their essential Omega-6:3 levels with proven effect in 120 days. Our BalanceOil and BalanceTest served as catalysts to re-define the concept of fish oil and set a new standard in personal health.

- Is the Balance Test certified and legal?

Yes, it's European health and safety certified. All our health test kits are CE marked. This means that the test and all its components meet the EU’s essential health, environment and safety requirements and are in compliance with applicable laws and regulations.

- Why do I need to take a blood test?

Our scientific and confidential dried blood spot tests are a natural starting point on the way to improved wellbeing to ensure that you get supplements aligned with the specific needs of your body. You get clear facts, and tailored suggestions on how to support your nutritional balance. It’s a simple and effective way to monitor your wellbeing and adjust your nutritional intake based on your current Omega-6:3 ratio.

Disclaimer: This test is intended for informational purposes only and is not a substitute for medical diagnosis or treatment. For any health concerns, please consult a qualified healthcare professional.

- How often do I need to get tested?

The state of our health is dynamic. Any changes in our lifestyle, diet or daily routines can influence how we respond to food and our nutritional uptake. The results from the first test give you a baseline measure of your current status and provide insights into your nutritional balance. The second one tracks your progress, and you’ll receive this one separately after four months. As it takes around 120 days for the cells in our body to regenerate, this is a commonly recommended interval to check your body’s response to nutrition and take the opportunity to adjust your intake if your life situation has changed. By regularly monitoring how your body responds to the supplements you’re taking, you gain reassurance that you are supporting your health, and that the products may help you along.

- How do I prepare for the health tests?

You can take our health tests anywhere and at any time. You don’t need to fast before. For consistent results, when you re‑take the test, try to set it up in the same conditions as the first time. Taking the test should only take a few minutes and the instructions are clear and straightforward. Make sure to read them carefully from start to finish before you begin. Pick a time that’s most suitable to complete the health test. Wash your hands and choose a fingertip that you also clean well with the enclosed alcohol wipe. Prick your finger with the lancet and leave a few drops of blood on the enclosed filter paper. Air‑dry blood spots for 10 minutes before closing the sample card. Take a photo of your unique Test ID code and anonymously register it online before sending off your sample. For more information about Zinzino’s blood spot test kit process, visit zinzinotest.com.

- Are Zinzino test results reliable?

All dried blood spot tests from Zinzino are scientifically based, confidential and completed in the home. The test validity and accuracy are consistent with the most rigorous medical methods. All blood samples are independently managed and analyzed anonymously by Vitas, vitas.no, a GMP-certified chemical analysis contract lab based in Oslo, Norway, with 25 years’ experience in providing high-quality, custom chromatographic analytical services, based on cutting-edge knowledge and technology. Vitas is recognized as a leading player within the field of dried blood spot testing and originates from the Department of Nutrition, Institute of Basic Medical Sciences, University of Oslo, the largest department of nutrition in Europe. The company has been a collaborative partner to the World Health Organization. In depth information about our tests:  https://www.zinzino.com/site/us/en-us/info/are-zinzino-test-results-reliable/

- Where can I find my test results?

Go to zinzinotest.com and enter your Test ID code to gain access to your test results.

- Does Zinzino have a 100% money-back guarantee?

"Zinzino offers a special BalanceTest of 100% money-back guarantee or free product rebate to anyone who takes the BalanceTest and has a score (Omega 6:3 ratio) of 3:1 or less. This guarantee covers the first test only, and only if you have not consumed Zinzino’s Balance products prior to the test. Please have your Unique Test Code ready when you call Customer Care to claim your refund, so we can verify your results."

BalanceTest Guarantee (Zinzino LLC Customer Policy and FAQs):
https://zinzinowebstorage.blob.core.windows.net/contracts/TermsAndConditions_US_en-US.pdf

OMEGA-3 SOLUTION: "BALANCEOIL"

- What if I'm on a prescription drug or some medical program?

Always consult with your physician prior to making any changes, if you have a health condition.

- What ingredients are in Balace Oil?

See the BalanceOil and Essent Softgels nutrition labels below.

- Is the Zinzino omega-3 supplement, BalanceOil, guaranteed to work?

No, we definitely can't make any guarantee like that, but we do have an incredible, unmatched, proven 95% success rate in writing among almost 600,000 people who got tested and then got on our product. And we do have in writing a 100% money back guarantee for anyone who buys our test and bottle, and then test in the Safe Zone 3:1 (Ratio of 3 Omega-6 to every 1 Omega-3). See the "money-back guarantee" FAQ above for complete details.

- How long does it take the BalanceOil to start working?

Depends on the person, but some people notice a difference in a few days, others may take weeks. But your blood will tell the complete story, and human red blood cells turn over every 4 months, so that's the recommended re-testing period.

- What if I'm already eating a lot of fish, or taking a fish oil or omega-3 supplement?

We're not condemning all Omega-3 supplements, but we are definitely saying you won't know if what you're consuming is being absorbed and/or is the right quantity for your body until you get tested. So GET TESTED!

- Does the Zinzino Balance concept work over time?

Yes, when you take the Zinzino BalanceOil+ daily according to the recommendations based on your personal results of the BalanceTest, research conducted by our scientists shows proof of benefits in 120 days, the time it takes for your cells to regenerate. Make sure to take the test before starting on your BalanceOil routine to verify your initial Omega-6:3 ratio, and then again after 120 days to track your progress.

- What is the expiration date or shelf life of BalanceOil and other Omega-3 products?

All BalanceOil bottles and Essent boxes have expiration dates printed on them, between 12-24 months.

- Is the BalanceOil+ free from toxins and environmental contaminants?

Yes. We collaborate with Lysi, an established producer of fish oil. The fish oil comes exclusively from certified fisheries before being processed in Iceland by Lysi. They conduct thorough heavy metal and raw material analyses on the fish oil to adhere to strict EU regulations and ensure high purity, maintaining levels well within established safety limits. As our oceans experience more pressure from pollution, all fish oil may contain trace levels of substances such as mercury and other heavy metals. These environmental contaminants are considered oxidants, and they may negatively affect health by contributing to cellular stress and potentially increasing the risk of disease. Small fish are at the bottom of the food chain and tend to accumulate fewer contaminants, which naturally enhances their suitability as a source of Omega‑3, enabling a milder refining process. We recommend choosing an Omega‑3 supplement where the crude fish oil is documented as rigorously purified from heavy metals and residual compounds such as phthalates. Responsible manufacturers display this information clearly on the product label.

- How do I know if my Omega-3 supplement has gone rancid?

BalanceTest results showing changes in your Omega 6:3 ratio can provide documented information about your fatty acid profile. All fish oil will eventually go rancid and lose quality, which is why the purification and refining process plays an important role in keeping oxidation to a minimum. To preserve the oil’s quality, freshness needs to be carefully monitored. A stable oxidation process helps maintain the integrity of Omega 3 nutrients. Adding antioxidants is one method to slow down oxidation in fish oil, increase shelf life and improve quality. BalanceOil+ is formulated with natural antioxidants such as mixed tocopherols and extra virgin olive oil from early harvest olives, known for their polyphenols. These bioactive micronutrients help keep the Omega 3s stable and maintain their quality over time.

SUBSCRIPTIONS (SUBSCRIBING, AUTOMATIC ORDERS)

- Will subscribing save me money?

Yes. When you subscribe to one or more of our customized kits, you become a Premium Customer. You save up to 60% on add-on subscriptions and up to 40% on Premier Kits. It’s the most cost-efficient way to use Zinzino products. In addition, maintaining a subscription gives you access to our loyalty program ‘Zinzino4Free’, where you have the chance to earn free products every month while sharing your experience with friends and family.

- Can I order without starting a subscription?

Yes, we offer all our products for one-time purchases. Do keep in mind, though, that discounted rates are only applicable when you become a subscribing Premier Customer. It’s possible to subscribe to all our supplements and the idea behind the subscription is to give the nutrients time to work in your body. There is no commitment, and you can cancel the subscription anytime, hassle free.

- How do I upgrade/delay/cancel my subscription?

We understand that life doesn’t always go to plan. Zinzino will always be here to help, bringing your life back into balance when you’re ready to recommit. If you’ve found yourself in this situation, we have a number of options for you. Please contact our Customer Care team here.

- What is your refund and complaints policy?

We want you to be completely satisfied with your purchase. In the unlikely event that you are not happy, please contact your Partner first. If you still wish to exercise your right to return the products, you need to do so no later than 30 days after you have received your start order or single purchase. Contact Customer Service for more help with the return.

Once we have received the products, refunds will be made for products that have not been used or opened minus the freight cost. For the products that are used or not returned, their retail price will be deducted. Please, take care in packaging the products as Zinzino is not responsible for any damages in transit nor any incurred shipping charges.

SHIPPING

- How will I get my products?

Your order will be shipped directly after we have received your payment.

- Where is my order?

When a package is shipped, Zinzino sends you an email: to track your package, click your tracking number in the email. You can also track your package by logging in to your account at Zinzino.com: Sign in > My Account > Orders.

- What is the Zinzino Customer Return/Exchange Policy?

"You may return/exchange product in unused sealed condition with Zinzino for 60 days from the date of purchase by calling Zinzino Customer Care for a Return Authorization Number. All returned products must be unopened, sealed and re-saleable."
https://zinzinowebstorage.blob.core.windows.net/contracts/TermsAndConditions_US_en-US.pdf